Human-Centered Service Design

The objective of this workshop is to allow organizations that provide services to users or customers to sketch, adjust, design their business in a fluid and flexible way and to adapt by simple changes their operation in order to respond to the legitimate needs of our customers.

The methods used are highly interactive, as the workshop design starts from the assumption that the design experts are exactly the employees.

The activities and games they will cover throughout the training event will allow your employees to change the perspective they use to look at their experience as service providers, to be more empathetic, creative and innovative. At the end of the workshop, the participants will build innovative solutions that may be deployed at once in their organization.

You need this workshop, if you put yourself the following questions:

– Are my services enough simple and easy-to-use for my customers?
– How can I provide a unique experience to the customers I interact with?
– How can I create services that may make me apart?
– What are the steps to make to develop a service?